Plugged in, not charging after 60% charged and on ac adapter battery shows connected disconnected

[waqar056]

Hello,
            I have Hp Notebook-15-ay009ne (ENERGY STAR). I buy it in 2016. since last 20 days the battery is not fully charging and when the Power adapter plugged in to laptop but when I point the mouse over Battery icon it showed "Plugged in, not Charging). It shows after 50 to 60% battery charged, and battery charged only 70 to 72% maximum.
   
Another major issue is that after 30% battery charged through its original ac adater  battery icon shows continuously connected and disconnected from ac adapter power and this showing several times in a minute when laptop connected to ac adapter.

I have tried many solutions but that not working for me. I can check my original ac adapter that comes with this laptop through this way.
I removed battery from laptop and after this connected laptop to ac adater and my laptop working fine. Then i realise that this is a battery issue. I can try many other solutions also like update my bios version to latest comes through Hp Support Assistant update but not working for me.

I have also trying to solve this problem through computer management. I uninstall my battery drivers and reconnect to battery to install it again but that solution also not working for me.
I can try to solve this issue through HP PC Hardware diagonestic windows 1.5.4.0 through component testing but it also not working for me.
 I can also try to solve this issue through hp support assistant battery check and it shows 'OK' battery status. I have attach that screenshot.

Please help me to trying to solve this problems so, i can be very thankful to you.

[asmita6658]

@waqar056

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the battery - "Plugged in, not charging".

Appreciate you trying the troubleshooting steps. Don't worry, I'm here to help! 

Let's try these steps -

Solution# 1 Hard Reset -

1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Remove the Battery. 
4) Press and hold down the power button for 15 to 20 seconds. 
5) Plug-in the Adapter and put the Battery back into the computer. 
6) Try to turn on the computer. 

Solution# 2 Re-install  Microsoft ACPI-Compliant Control Method Battery -

1) In the search box, type and open “Device Manager”. 
2) Expand “Batteries”. 
3) Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 
4) Click on “Uninstall”. 
5) At the prompt put a check in the box to remove the current driver 
6) Shutdown the computer. 
7) Remove the battery for a minute and then put it back in. 
8) When the computer comes back up it should automatically find the driver. 
9) Go to Device Manager. 
10) Expand Batteries. 
11) Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 
12) Click "Search automatically for updated driver software".
Do the same thing with Microsoft ACPI-Compliant Embedded Controller. 

If the issue still persists, try updating the computer -

Solution# 3 Windows Updates troubleshooter - 

Run Windows Updates troubleshooter from this link.

Solution# 4 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Solution# 5 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

If the issue still persists, download and install the BIOS update from this link.

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 

Have a great day!