Plugging into Thunderbolt Causes Laptop to Crash

[its_toph3r]

Hello all, 

I'm sort of new to this so please bear with me.

I just purchased this HP Envy x360 laptop from Best Buy brand new and whenever I try and plug in my Thunderbolt cable into the Thunderbolt, the laptop immediately crashes and I do not know what the cause of it is.

Everything works fine but I just have this issue. Can anybody help?

[Dragon-Fur]

@its_toph3r 

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[Huffer]

One more thing. You are not attaching just a cable, right? What is on the other end of the Tbolt cable? As @Dragon-Fur suggests, not every HP laptop with a usb-C port is Thunderbolt enabled even though the port looks just like a Tbolt port. 

[its_toph3r]

The laptop comes with a Thunderbolt 4 port, and if I plug in a Thunderbolt 3  to Thunderbolt 2 adaptor everything is fine, but when I connect a Thunderbolt 2 to Firewire 1394b then the laptop would crash.

[Huffer]

OK well that is indeed a unique hardware arrangement. Again, could we have the model number, please? Thunderbolt 4 is backward compatible with Thunderbolt 3 but asking it to then also operate with Thunderbolt 2 and Firewire is going to be a final exam in the electrical engineering course at MIT I think. Firewire is extremely problematic on current model laptops. Its as if the industry has tried to shut the door and lock it on using firewire these days. I keep an older laptop with a native firewire port around to capture video from my old digital video camera for example. 

[its_toph3r]

The model of this laptop is an HP ENVY x360 Convertible 15m-es0xxx.