Port Usb Type C no longer detects the device

[Niko87]

Hi, the usb type c port of my notebook suddenly no longer works, when I connected the usb type c key it is not detected, it seems to give no sign of life, I checked the driver in device manager "NVIDIA USB Type-C Port Policy Controller "and says it works correctly and is up to date.
Until the other day it worked correctly, I tried the dongle on a smartphone and it is detected correctly.
Do you know what may have happened and how can I fix and understand if the usb type c port is not damaged or burned?

[Betty0610]

@Niko87

Welcome to the HP Support Community.

Let's update the BIOS - https://support.hp.com/in-en/document/c00042629

Update the driver: https://downloadmirror.intel.com/28425/a08/Intel-Driver-and-Support-Assistant-Installer.exe

Do a Windows Updates -  

1) In the search box, type and open Windows Updates.  

2) Check for updates.  

3) If the updates are available, click on install and restart the computer.  

Download GEFORCE EXPERIENCE - https://us.download.nvidia.com/GFE/GFEClient/3.21.0.36/GeForce_Experience_v3.21.0.36.exe

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Niko87 · Accepted solution]

Hi i finally solved it thanks to this step found in another topic on this forum 🙂

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/My-USB-Type-C-port-not-working...

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day!:)