cancel
Showing results for 
Search instead for 
Did you mean: 
Niko87
Level 3
36 23 2 3
Message 1 of 4
117
Flag Post

Solved!

Port Usb Type C no longer detects the device

HP Recommended
OMEN - 15-ek0556nd
Microsoft Windows 10 (64-bit)

Hi, the usb type c port of my notebook suddenly no longer works, when I connected the usb type c key it is not detected, it seems to give no sign of life, I checked the driver in device manager "NVIDIA USB Type-C Port Policy Controller "and says it works correctly and is up to date.
Until the other day it worked correctly, I tried the dongle on a smartphone and it is detected correctly.
Do you know what may have happened and how can I fix and understand if the usb type c port is not damaged or burned?

3 REPLIES 3
Betty0610
HP Support Agent
HP Support Agent
14,386 14,369 747 597
Message 2 of 4
Flag Post
HP Recommended

@Niko87

 

Welcome to the HP Support Community.

 

Let's update the BIOS - https://support.hp.com/in-en/document/c00042629

 

Update the driver: https://downloadmirror.intel.com/28425/a08/Intel-Driver-and-Support-Assistant-Installer.exe

 

Do a Windows Updates -  

1) In the search box, type and open Windows Updates.  

2) Check for updates.  

3) If the updates are available, click on install and restart the computer.  

 

Download GEFORCE EXPERIENCE - https://us.download.nvidia.com/GFE/GFEClient/3.21.0.36/GeForce_Experience_v3.21.0.36.exe

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Reply
0 Kudos
Niko87
Author
Level 3
36 23 2 3
Message 3 of 4
Flag Post
HP Recommended

Hi i finally solved it thanks to this step found in another topic on this forum 🙂

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/My-USB-Type-C-port-not-working...

 
Reply
0 Kudos
Betty0610
HP Support Agent
HP Support Agent
14,386 14,369 747 597
Message 4 of 4
Flag Post
HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation