cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
3 0 0 0
Message 1 of 3
72
Flag Post

Possible Battery Swelling

HP Recommended
HP Spectre x360 Convertible 15-bl1XX
Microsoft Windows 10 (64-bit)

I have this unit for almost 2 years and i have had nothing but issues with this unit. I had it sent to HP a few times for the issue. The unit has been with possible video card or motherboard issues. The touch pad is lifted off the unit as shown in photos. I checked the recall app and my battery dont show up on recall. 

 

image1.jpegimage2.jpegimage3.jpegIMG_1875.jpg

2 REPLIES 2
Highlighted
HP Support Agent
HP Support Agent
28,931 28,884 2,392 3,609
Message 2 of 3
Flag Post
HP Recommended

@MissMyMac I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
73 73 0 10
Message 3 of 3
Flag Post
HP Recommended

Hello @MissMyMac,

 

Thank you for your response.  To address your battery issue, HP can send you a complimentary battery that you would be responsible for getting installed.  The information you provided is incomplete.  I will need:

 

- Email

- Product Number

- Product Serial Number

 

Kind regards,

Patty-B SoMe

 

 

I am an HP employee.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation