Possible Battery Swelling

[MissMyMac]

I have this unit for almost 2 years and i have had nothing but issues with this unit. I had it sent to HP a few times for the issue. The unit has been with possible video card or motherboard issues. The touch pad is lifted off the unit as shown in photos. I checked the recall app and my battery dont show up on recall. 

[Riddle_Decipher]

@MissMyMac I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community. 

[Patty-B]

Hello @MissMyMac,

Thank you for your response.  To address your battery issue, HP can send you a complimentary battery that you would be responsible for getting installed.  The information you provided is incomplete.  I will need:

- Email

- Product Number

- Product Serial Number

Kind regards,

Patty-B SoMe

[MissMyMac]

Ok if you replace battery but how do i fix the trackpad and unit overheating i think motherboard maybe damaged from battery expanded against the card and what about video card?