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Member Since: ‎01-27-2017
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Possible left hinge issue Envy 17

Product Name: 17-J117CL
Operating System: Microsoft Windows 10 (64-bit)

Bought my wife a new HP Envy, inherited her old Envy 17 inch and realized that when you open the screen the bottom panel separates some in the left corner by left hinge. I guess this is a ongoing problem for these models. Wondering if HP is doing anything about this issue through means of out of warranty assistance? For me the biggest concern is that this will get worse and affect the fan or worse the hinge will break completely.

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Re: Possible left hinge issue Envy 17

 

@JScott1963

Thank you for posting on the HP Support Forums,

 

I have brought your issue to the attention of an appropriate team within HP. 

They will contact you shortly and likely request information from you in order to look up your case details or product serial number. 

 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

 

If you wish to show appreciation for my efforts to help you out, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

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HP Support Agent
Posts: 9,112
Member Since: ‎08-11-2014
Message 2 of 4 (128 Views)

Re: Possible left hinge issue Envy 17

 

@JScott1963

Thank you for posting on the HP Support Forums,

 

I have brought your issue to the attention of an appropriate team within HP. 

They will contact you shortly and likely request information from you in order to look up your case details or product serial number. 

 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

 

If you wish to show appreciation for my efforts to help you out, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

Honor Student
Posts: 3
Member Since: ‎02-07-2017
Message 3 of 4 (90 Views)

Re: Possible left hinge issue Envy 17

I have the exact same problem!  Seems to be a major design flaw.  One of which HP doesn't seem to even acknowledge.  For a laptop that cost me over $1000.00, you'd think it would at least open and close without causing harm.  When searching "HP Envy Left Hinge", it brings up a multitude of complaints.  To replace the bottom cover it is $40.  Buying just the bottom cover won't fix the problem though.  It's absolutely absurd.  I can't get any answers from HP either.  The laptop itself has been great.  Unfortunately, the poor design and useless customer support has deterred me from purchasing another HP product.

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Message 4 of 4 (87 Views)

Re: Possible left hinge issue Envy 17

@rjogto

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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