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agb3511
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Possibly Defective RAM causing BSOD

HP Recommended
Omen 17t laptop (2019)
Microsoft Windows 10 (64-bit)
Product number: 2XP17AV
Images are having issues showing up, so here are google drive links:

My laptop has been BSODing pretty often lately so I decided to look up the error codes. The most recent one was “Memory_management”, and since I’ve previously had RAM issues with this laptop in early 2020, I knew pretty well what steps to take to self-diagnose. I have attached diagnostic test results as well as my full recent test log (disregard the warning on the power test, it just told me to unplug before testing). Based on past experience, I’m guessing this is a hardware problem and needs to be resolved via mail to hp, however this laptop is no longer covered by warranty and I’d rather look into a variety of options instead of another replacement which might be costly and leaves me without a desktop device for a week or two.

 

Steps to recreate: for a bsod, I really don’t know, it just randomly happens and doesn’t seem to depend on what I have open or is running in the background (I have task manager open regularly so the only way for some program to be causing this is if it launches right before a bsod). To recreate proof of an issue, just take a diagnostic test.

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praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @agb3511,

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

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