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‎04-06-2019 02:25 AM

HP Recommended
Product: Example: HP Pavilion x360 m Convertible 11m-ad113dx

I bought my laptop 3 March 2019, two days later I upgraded the stock 4gb Ram for a DDR4 2400hz "Viper" 16gb Ram. It went through the BIOS update process and initiated beautifully. 

 

However, once booted up the screen went black with a thin flicking line on the very top of the screen, changing from blue to green to red. I shut it down by pressing the power button and restarted the laptop. It initiated normally. But again screen issues after 5-10 min of start up. This time I was streaming a video and the screen chopped up into many squares with different colored lines running vertically, and the sound was glitching aswell.  

 

Any thoughts?? 

 

Tomorrow I will upgrade the hard drive to a 500gb SSD. I'm hoping that will take care of any issues. 

 

I'll keep the forum posted. 

 

Thanks 

2 REPLIES 2

‎04-06-2019 02:47 PM

HP Recommended
@Danny19k wrote:

I bought my laptop 3 March 2019, two days later I upgraded the stock 4gb Ram for a DDR4 2400hz "Viper" 16gb Ram.

@Danny19k 

 

Does it work with original 4GB of RAM when you put old RAM back ?

 

It does support 2 x 8GB (total 16GB of DDR4 2400MHz RAM)) but please remember NOT RAM sticks are the same. Please ONLY buy compatible RAM.

 

Regards.

BH
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‎04-07-2019 02:16 PM

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Thank you for the response Banhiem,

 

My laptop only has 1 slot for RAM. I kept getting crash issues so I re-installed the stock 4gb RAM stick and it stopped giving me issues. I'm almost certain you were correct in stating that there might be a RAM compatability issue.  

 

Where can I find compatible aftermarket RAM upgrades?  How do I find out if it is compatible? 

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