Power Cord not being recognized

[BadPowerCo]

My computer is not recognizing the power cord it came with all of a sudden. I have had it for years, the only thing I can think of is age. It does charge when the computer is off though, just doesn't recognize while the cord while it is on.

[VikramTheGreat]

Hi @BadPowerCo,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for the detailed description. I understand your OMEN Laptop - 17t-cb100 is not recognizing the power cord while powered on, but charges when turned off. This is likely a power delivery or firmware-related issue, not just age.

Here’s how to troubleshoot it:

1. Check the Power Adapter and Port

• Make sure the adapter is the original HP 230W or 200W charger.
• Inspect the DC jack and power port for dust, damage, or looseness.
• Try gently wiggling the connector—if the charging light flickers, the port may be worn.

2. BIOS Restore:

1) Shut down the computer, keep the charger plugged in

2) Hold down the Windows and B buttons together while the computer is still turned off. 

3) Turn on the computer and continue to hold the Windows and B buttons until a BIOS Recovery screen appears. 

4) Follow the on-screen instructions and click on OK.

3. Update BIOS and Power Drivers

• Visit the OMEN Laptop - 17t-cb100 IDS Base Model Software and Driver Downloads | HP® Support.
• Download and install:
  • The latest BIOS update
  • Intel chipset drivers
  • HP System Event Utility
  • Battery and power management drivers

BIOS updates often fix power recognition issues.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat

[BadPowerCo]

So the link, won't let me put in the Windows I have. I have Windows 11, and the only option is Windows 10, so I can't use it, thank you though. I am guessing I don't have the base model like it says, but that is what is on record or something.

[VikramTheGreat]

Hi @BadPowerCo,

Thank you for letting me know. Please help me with the Serial number, in a private message, so I can try to find all the help.

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support