Power button and keyboard don't turn off immediately after shut down

[BrunoAbMo]

Hi everyone!!

My laptop after some days don't turn off immediately  the power button and keyboard after Windows shutdown, the time to turn of its around 3 minutes. I executed all updates Windows and drivers but the problem to be continued. What I need to do for solved this?

I am grateful for your help.

Bruno Moreira

[Echo_Lake]

@BrunoAbMo

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[BrunoAbMo]

Hi @Echo_Lake ,

I just check each item again and everything it's updated.

Thanks,

BIOSDriversWindows

[Echo_Lake]

@BrunoAbMo

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. If the issue persists after system factory recovery then computer needs service. 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[BrunoAbMo]

@ECHO_LAKE ,

I  did the restore but the same problem to be continued. I found this same problem in another forum post but the laptop have a Intel processor and was solved updating the driver Intel(R) Management Engine Interface.

Please I use this PC for work and I need solution for my problem...

The link with video after performing system factory reset : https://drive.google.com/file/d/1SYysW7UI_l8q2q-0t6prco2Eajjit1u4/view

What is the next step?
Where I need to do for solve this situation?

There are another way to valid the drivers? What drivers I can to check for solved the problem?

I need the HP technician support? If so, could you to give the instructions to the situation? This post can to generate a issue to HP support?

I'm a fun and I use HP for over 10 years, but this situation and another (post left: https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Big-memory-reserved-for-hardwa...) me really disappointed with the brand.

All updates after performing system factory reset it's okay too:

[Echo_Lake]

@BrunoAbMo

Thank you for posting back. 

As I mentioned in my first post the HP support assistant will automatically download and install all latest update.

However, as you've completed all the relevant troubleshooting steps including system factory reset. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.