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‎02-20-2025 01:56 PM

HP Recommended
Product: HP Smart Tank 7602 All-in-One
Operating System: Microsoft Windows 11

My printer will not stay powered on because the power cord doesn't stay plugged into the back of the printer.  I have to tape it on so it stays.  Is there another remedy?

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-26-2025 06:41 AM

HP Recommended

HP is sending me another power cord to try.  So far so good with the existing cord as long as I keep it taped in.  I will see how the new cord works.  Thanks for checking.

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3 REPLIES 3

‎02-25-2025 11:40 AM

HP Recommended

Hi @bcsac,

 

Welcome to the HP Support Community! We're thrilled to have you on board! 

 

Is the cable loose? did you have any accidents like dropping it on the floor, etc...? since when is the cable coming off or in need of a tape to stay on? because the cable wouldn't become lose on its own, that said, have you tried with an alternate cable?

 

We're all ears! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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‎02-26-2025 06:41 AM

HP Recommended

HP is sending me another power cord to try.  So far so good with the existing cord as long as I keep it taped in.  I will see how the new cord works.  Thanks for checking.

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‎03-08-2025 11:02 AM

HP Recommended

Hi @bcsac,

 

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

 

You're awesome, and I'm honored to have been your go-to guide today! 

 

Stay fantastic, and have an amazing day ahead! 

 

Best Regards,

Kuroi_Kenshi
I am an HP Employee

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