Power port sparks and smokes without charger

[clarissasc]

Hi!

Yesterday I was using my computer for a long time, listening to music or watching videos, besides doing a lot of internet browsing. At some point I heard some sparks coming from around the power port area and after that I saw smoke coming from the power port. The computer kept working normally. I immediately removed the charger, but a moment later the sparking continued. I immediately removed he battery. After some time had passed, I connected the charger and turned the computer on again, all worked normally and no sparking happened. Today I opened it up, there was no obvious burned area, no cables touching anywhere, the cooler fan was dusty and not rotating easily.  I cleaned it up and decided to do a test with just the charger. No problems here. Then I tried with the battery and then battery and charger. Still all seems fine. The cooler fan is running smoothly now.

My question is... could it have been overheat that caused the sparking? Or should the battery be considered short circuited? And most importantly... how safe is it to keep using the laptop?

Thanks for your help!

[asmita6658]

Hi @clarissasc

Welcome to the HP Support Community. 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!