• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-07-2024 10:42 AM

HP Recommended
Product: HP Spectre x360 - 15-df1007ne
Operating System: Microsoft Windows 11

Hey, so I forgot my hp laptop charger, and wanted to charge with my type C charger which is 25 Watts. I checked first and it said the laptop can handle up till 65 Watts. So I tried it, and I started receiving the "Power surge on the USB port" notification non-stop. Even after I pressed reset, unplugged everything and restarted the laptop, it won't go away. I tried troubleshooting with the control panel, and it kind of gave me nothing. I also tried the device manager, then checked then ticked off the power management option in the universal serial bus controllers. Yet again the notification is still appearing non-stop. 

Please help :]

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.