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Dv7-4177nr
Microsoft Windows 7 (64-bit)

Cannot turn on my laptop.  I tried steps b4 and it worked but today it tuned off but went off.  Should I get it fixed or better to purchase a new one. Any suggestions will be appreciated .

 

thanks

1 ACCEPTED SOLUTION

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@Steel16

 

Sorry, but we are not HP Tech Support; instead, this is just a community self-help forum staffed by vounteers. We have no way of diagnosing or repairing your PC from here.  All we can do is provide links to troubleshooting steps that HP has written, and links to HP drivers.


Here are some troubleshooting steps you can try:  http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&section=ccweb&as=true&SFS=tdoc

If those links don't diagnose or fix the problem, or those drivers don't work, your only recourse is to take the PC into an HP Service Center and have them look at it.

Here is a link with information on HP Service Centers: http://support.hp.com/us-en/document/c00372730?jumpid=reg_r1002_usen_c-001_title_r0004

 

If you can get a repair estimate from a Service Center, that will better enable you to decide whether you want to spend that much to repair the existing laptop, or purchase a new one.

Good Luck



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

2 REPLIES 2
HP Recommended

@Steel16

 

Sorry, but we are not HP Tech Support; instead, this is just a community self-help forum staffed by vounteers. We have no way of diagnosing or repairing your PC from here.  All we can do is provide links to troubleshooting steps that HP has written, and links to HP drivers.


Here are some troubleshooting steps you can try:  http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&section=ccweb&as=true&SFS=tdoc

If those links don't diagnose or fix the problem, or those drivers don't work, your only recourse is to take the PC into an HP Service Center and have them look at it.

Here is a link with information on HP Service Centers: http://support.hp.com/us-en/document/c00372730?jumpid=reg_r1002_usen_c-001_title_r0004

 

If you can get a repair estimate from a Service Center, that will better enable you to decide whether you want to spend that much to repair the existing laptop, or purchase a new one.

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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Thank you.

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