Powering HP Envy 13BA0xxx from USB-C dock

[Nigeldb]

Hi everyone, really dumb question. 

Just purchased an Envy Laptop 13-BA0xxx and a USB-C Dock as I need to drive two additional screens.

Just noticed that the Envy is not being charged via the USB-C cable from the docking station.  There is a mains power cable to the USB-C Dock so had assumed (??) that the dock would charge the laptop. Am I wrong or do I also need to plug in the usual power cable?

Thanks

Ndb

[The_Fossette]

@Nigeldb

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need the product number of your computer.

Follow the steps in the below article to find the product details.

https://support.hp.com/us-en/document/c03754824

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[Nigeldb]

Hi The Fossett, is this what you are looking for

HP ENVY Laptop 13-BA0059TU

Nigel db

[The_Fossette]

@Nigeldb

Thank you for the information.

The USB C Dock may not have sufficient power to charge the battery and power the laptop. I recommend you check the specifications of your USB C docking station you are using and see whether it can power the laptop. The laptop requires a 65W adapter. Or else let me know the make and model of the docking station and I will look up the details.

Also, the power adapter on your computer is not a USB C but a standard charger.

Below is the link to the service guide for your computer for your reference.

http://h10032.www1.hp.com/ctg/Manual/c06618421

I hope that answers your question and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Nigeldb]

Hi The Fossett

I'm using the HP recommended USB Dock, the HP - USB-C Dock https://h20386.www2.hp.com/AustraliaStore/Merch/Product.aspx?id=Y0K80AA&opt=&sel=ACC&lang=en-AU&istC...

which is a 65W AC adapter.  So Looks like I have the right adapter.

I suppose the question is, can the Envy 13-BA0059TU battery be charged via the via the USB-C port? 

Nigel db

[The_Fossette · Accepted solution]

@Nigeldb

I checked the specifications of the docking station and it does not specify that the docking station can power the laptop so I believe you need to connect the laptop charger while using the USB C dock.

I hope that answers your question

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Nigeldb]

Hi Fossett, it's really strange. If I leave the laptop charger disconnected, but leave the dock plugged in, the battery runs down during the day. I then turn off the laptop, leave the laptop charger disconnected but leave the dock connected, the battery charges up overnight.

So why does the USB-C DOCK not charge the battery while the laptop is on.?

Thanks

[Echo_Lake]

@Nigeldb

Thank you for posting back. 

To get the answer to this question, This is because all USB ports do not currently supply enough power to charge laptops.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Nigeldb]

Thanks Echo_Lake and The_Fosset

That's a pity and please could HP consider this in future. Having just moved from a Microsoft Pro that does charge via the Dock (admitedly not a USB but is has a seperate mini USB-C) a little disappointed that I have two HP AC power packs on my desk.

Oh well.

Nigel db

[The_Fossette]

@Nigeldb

The power adapter of the docking station is not powerful enough to power the connected device and also charge the laptop at the same time. However, when you turn it off the laptop all the devices stop consuming power so it can charge the battery.

I hope that answers your question.

Cheers!