Printing issues after windows 11 upgrade

[ByronRizo]

Does anyone have printing issues after upgrading to windows 11? after I upgraded i click the print button on the web browser (edge) and takes apretty long long time (maybe a couple of minutes or more)  to open the print screen, even to use the microsft PDF printer.

in settings, bluetooth & devices / printers & scanners it takes a pretty long time to populate the list, and freezes also.

[sandytechy20]

@ByronRizo 

Welcome to the HP support community.

Provide the HP model number or the product number of your device for further assistance.

Here is the link to find the product number or model number:- Click here

[ByronRizo]

Hi, the model number is HP 15-da0015la

thanks in Advance!!

[sandytechy20]

@GeerhardOLH

Are you using an HP printer?

If yes, update the printer driver to fix the issue:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[ByronRizo]

Hi, the printer is a Canon, drivers are all updated, laptop is updated, even trying to print on the "microsoft to pdf" printer takes a pretty long time (3 to 5 minutes), issue initially i think was related to ms edge but is with all apps on laptop .

thanks in advance

[sandytechy20]

@ByronRizo 

You might have to contact the printer manufacturer to update the printer driver which will fix the issue.

[ByronRizo]

hi,

Nope, I Have three HP laptops here (my son and my daughter have HP Laptop - 14-cf3037la each) that are HP, I have an ACER desktop PC, a ZOTAC micro-PC and ALL OF THEM work fine, they have no printing issues or delays, it is just my HP 15-DA0015LA

[sandytechy20]

@ByronRizo 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers