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‎11-30-2020 09:57 AM

HP Recommended
Product: Notebook HP - 15-ba064nl
Operating System: Microsoft Windows 10 (64-bit)

every so often it happens to me that when I access the laptop a checkered screen appears and the computer does not allow it to start.

3 REPLIES 3

‎12-03-2020 02:26 PM

HP Recommended

@Leon1959

 

I reviewed your post and I understand that you are getting a checkered screen and the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Can you share a screenshot of the screen?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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‎12-04-2020 04:47 AM

HP Recommended

This is the photo taked at the display of notebook at the startupIMG_20201129_090515.jpg

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‎12-06-2020 03:54 PM

HP Recommended

@Leon1959

 

Thank you for the screenshot.

 

Did you follow the steps suggested in the article that I shared?

 

Thanks!

The_Fossette
I am an HP Employee

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