• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎11-30-2020 09:57 AM

HP Recommended
Product: Notebook HP - 15-ba064nl
Operating System: Microsoft Windows 10 (64-bit)

every so often it happens to me that when I access the laptop a checkered screen appears and the computer does not allow it to start.

3 REPLIES 3

‎12-03-2020 02:26 PM

HP Recommended

@Leon1959

 

I reviewed your post and I understand that you are getting a checkered screen and the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Can you share a screenshot of the screen?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎12-04-2020 04:47 AM

HP Recommended

This is the photo taked at the display of notebook at the startupIMG_20201129_090515.jpg

Was this reply helpful? Yes No

‎12-06-2020 03:54 PM

HP Recommended

@Leon1959

 

Thank you for the screenshot.

 

Did you follow the steps suggested in the article that I shared?

 

Thanks!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.