Problem in registering my HP Care Pack

[abhinav_b]

I recently bought a new HP laptop and purchased an additional HP care pack which increases my laptop's warranty to 3 years.

But when i try to register my HP care pack, the web page shows " Not a valid HP Care Pack Serial Number".

I used the following link to register my HP care pack but every time I try, it shows the same error.

https://h30125.www3.hp.com/HPCSN/ELFOnline/elf_registration_physical_intro.aspx?code=ELER:31:-USA

And I am sure that the Care Pack Serial Number is accurate.

[DavidSMP · Accepted solution]

Hi @abhinav_b,

Thanks for posting your question in the  HP Community. It is a terrific place to find answers and tips from experts in the community. I reviewed your post and understand that you need to register your carepack  and it is not letting you do it on our website. It will be a pleasure  to assist you.

A commendable job was done by attempting it  before posting your question in the HP forums. It is always a great pleasure to work with tech-savvy d customers like you. Kudos to you for that. We definitely value your relationship with HP tremendously. We appreciate you greatly for doing business with HP and I take it as a privilege to share this platform with you.

Please visit HP phone support to get assistance with this issue.

HP Technical Support can be reached by clicking on the following link:

http://h22207.www2.hp.com/us-en/?openCLC=true


(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Trust me I have done all I can to help by keeping your best interest in mind. Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead.

[abhinav_b]

Thanks a lot David for helping me out.

[DavidSMP]

Hi @abhinav_b,

I am glad that this helped you. I hope the registration of your carepack is taken care of.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. 

Take care now and have a splendid week ahead. 🙂

[tomazzi]

Dear David,

I have a similar problem as abhinav_b, since I'm not able to register my product (HP 250G 5 notebook).

I tried to follow your steps, but it seems that in my country (Hungary) there's no contact support option on the local webpage.

Can you give me a recommedation on this issue? With whom should I get in contact to register my product?

Many thanks in advance!
Tomazzi

[abhinav_b]

Hi Tomazzi,
Abhinav this side, actually HP takes some days to update their systems with the new Care Packs that have been purchased.
So, wait for 2-3 days and try again (I did the same and it worked out for me, actually they themselves registered the Care Pack).
So you can try waiting for few days although a call at the Customer Care may help in speeding up the process.
If you can't call, you can chat with HP assistants using HP Support Assistant Software (under the Need Assistance option) (If that is available in your country).
Hope I my advice may have been of some use to you.

[tomazzi]

Hi Abhinav,

Thanks for your reply, it was helpful!