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‎01-27-2018 10:07 AM

HP Recommended
Product: Pavillion B&O
Operating System: Microsoft Windows 10 (64-bit)

Error upon updating Winows 10 64bit...Remove BIOS manually.  Not sure what it is asking or how to reinstall BIOS

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-29-2018 12:13 AM - edited ‎01-29-2018 12:15 AM

HP Recommended

@Gary8445

The message is a bit misleading because any programs would be listed there that need to be uninstalled. If you read the info on BIOS it says it needs to be upgraded.

Download and save the BIOS file. After download is complete, close all open programs and browser windows.Plug in power cord and Click the BIOS file to run it and follow the instructions.

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-15-ab100-notebook-pc-series/8...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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7 REPLIES 7

‎01-27-2018 10:13 AM

HP Recommended

Hi,

 

Please provide the exact model or product number of your PC for further help. Here is link to HP support page showing how to find it:

 

https://support.hp.com/ca-en/document/c00033108

 

Let us know,

David

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‎01-27-2018 04:28 PM - last edited on ‎01-29-2018 07:08 AM by Retired

HP Recommended

HP Pavilion Notebook N5R26UA#ABA Product No.[edited]    Serial No.

@iomare wrote:

Hi,

 

Please provide the exact model or product number of your PC for further help. Here is link to HP support page showing how to find it:

 

https://support.hp.com/ca-en/document/c00033108

 

Let us know,

David

Was this reply helpful? Yes No

‎01-28-2018 09:08 PM

HP Recommended

> Error upon updating Windows 10 64bit...Remove BIOS manually.  

 

That cannot be the exact text of the error-message ?!  :indifferent:

 

Without a working BIOS, you cannot boot your computer (from disk-drive, USB memory-stick, or CD/DVD device).

 

One of the currently-installed applications on your system must be "uninstalled" before trying again to upgrade.

The error-message should identify it.

 

Can you use your smart-phone to take a snapshot of the error-message, and post that image into this forum?

 

-----------

Welcome to this forum.

Please click the purple/white "Thumbs Up" icon for every response that is helpful.

Also, please click "Accept As Solution" for the best response.

 

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‎01-28-2018 10:38 PM

HP Recommended

IMG_0177.JPG

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‎01-29-2018 12:13 AM - edited ‎01-29-2018 12:15 AM

HP Recommended

@Gary8445

The message is a bit misleading because any programs would be listed there that need to be uninstalled. If you read the info on BIOS it says it needs to be upgraded.

Download and save the BIOS file. After download is complete, close all open programs and browser windows.Plug in power cord and Click the BIOS file to run it and follow the instructions.

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-15-ab100-notebook-pc-series/8...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎01-29-2018 12:36 AM

HP Recommended

Yes, as @CherylG has stated you need to update the BIOS to be able to upgrade/update Windows 10. Just download and run as administrator. Once finished try updating Windows 10:

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-15-ab100-notebook-pc-series/8...

 

Let us know if you need further help,

David

 

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

 

 

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‎01-29-2018 03:15 PM

HP Recommended

That worked fine.  Thank you Cheryl

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