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‎12-14-2021 05:16 AM

HP Recommended
Product: Envy 13 x360
Operating System: Microsoft Windows 11

Hello 

so i bought an hp envy 13 x360 2020 laptop .. and its amazing in terms of performance.. but i have a serious problem which is the hinges .. they are clearly misaligned and i am really concerned about it since its been just a month for this laptop,

what should i do?

Category:
1 REPLY 1

‎12-17-2021 09:05 AM - edited ‎12-17-2021 09:27 AM

HP Recommended

@Omran99

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,
I understand your HP notebook Hinge is separating from the unit, in order to fix this issue your computer needs to be repaired. As we have limited support boundaries in the support community as of now. I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link: www.hp.com/contacthp/ Saudi Arabia-English
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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