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‎05-22-2019 10:26 AM

HP Recommended
Product: hp pavilion g4-1085la notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Hello community, is my first time around here ... my question is: What could be the reason why my laptop only works with the driver: "microsoft basic screen adapter"?
If I update the adapter for the compatible: "Intel HD Graphics 3000" at the end of the installation and the screen does a "blink" my laptop shuts down immediately, then I must enter safe mode and downgrade to the basic adapter.  My laptop does'nt have a dedicated video card, only the integrated (processor). Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-24-2019 03:08 PM

HP Recommended

It is extremely unlikely the processor is the problem.

 

While it is not a common occurance, it happens from time to time, and the symptoms you have described completely match a failing GPU.  This happens more often on notebooks with the Intel/AMD switchable graphics adapters where the hotter running AMD GPU is damaged over time from excessive heating.

 

The adapter will only work in basic graphics mode and any attempt to install the driver will not work.

 

My money is on the Intel GPU having overheated and failed.

View solution in original post

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16 REPLIES 16

‎05-22-2019 03:09 PM

HP Recommended

Where are you getting the driver you are using? There is not an official Windows 10 driver issued for it but the Windows 7/8 driver will work if you force install it:

 

https://www.intel.com/content/www/us/en/support/products/81500/graphics-drivers/graphics-for-2nd-gen...

 

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-g4-1000-notebook-pc-series/5046252/mode...

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‎05-22-2019 03:42 PM

HP Recommended

Thanks for the answer. So, I'm going to install the Windows 7 driver from the link provided and then i will write write how it was.

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‎05-22-2019 07:55 PM

HP Recommended

So, i install all the versions of the possible drivers and all fail, except with one, which was a success, but when I rebooted my laptop I got this on the screen.Prueba[1].jpg

then I had to proceed to downgrade to the basic driver by starting my laptop in safe mode

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‎05-23-2019 05:29 AM

HP Recommended

How are you installing the drivers? Do you know what I mean by a force (manual) installation?

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‎05-23-2019 10:27 AM

HP Recommended

This is what for me is "force". Maybe i am wrong (that is spanish, my local language xD)Sin título.pngSin título2.png

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‎05-23-2019 12:41 PM - edited ‎05-23-2019 12:42 PM

HP Recommended

This is not the way to do it. You need to point the installer to a specific folder on the hard drive. All you are doing is installing driver files that are already stored in the Windows 10 driver cache. 

 

https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html

 

You need to extract the drivers to a specific place on the hard drive and use the "have disk" (usar disco) method to point the installer to the folder where the .inf file is located. 

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‎05-23-2019 07:01 PM

HP Recommended

So, here are step by step.Sin título.pngSin título1.pngSin título2.pngSin título3.pngSin título4.pngSin título5.pngSin título7.pngSin título8.pngSin título9.pngThis is after restartThis is after restart

Do you want me to do a video?

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‎05-24-2019 04:42 AM

HP Recommended

There have been quite a few reports of problems with the HD3000 video after some of the recent Windows 10 updates. I do not have a 2d gen machine to test with this. I have seen @Paul_Tikkanen  respond in some cases on these problems. 

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‎05-24-2019 06:38 AM

HP Recommended

Unfortunately, I would't be able to help you out with that.

 

It appears you have done the manual install correctly.

 

You used the zip file verson of this driver, correct?

 

https://downloadcenter.intel.com/download/24971/Intel-HD-Graphics-Driver-for-Windows-7-8-64-bit?prod...

 

And you tried to manually install the Intel graphics driver from your notebook's support page as well, correct?

 

https://ftp.hp.com/pub/softpaq/sp61001-61500/sp61152.exe

 

If none of those steps worked, then I suggest you revert to W7.

 

You can also try installing an older build of W10.

 

You can get every build from this site.   Use the Windows ISO downloader utility.

 

https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-and-office-iso-downl...

 

 

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