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‎01-24-2024 09:58 AM

HP Recommended
Product: HP ENVY x360 - 15-cp0598sa

Is there anyone out there that can help please?  Following an update the camera driver for my laptop has completely disappeared. I cannot find it via the Device Manager so cannot use the camera at all.  In the list on the Device Manager there is no 'Camera/Imaging Device' listed.  I have tried the HP website to see if I can download a new camera driver but cannot find one compatible with my laptop.

Thank you!

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1 person had the same question
1 REPLY 1

‎01-24-2024 10:16 AM - edited ‎01-24-2024 10:18 AM

HP Recommended

I am not sure if it will work but try enable the "show hidden devices" and look for the imaging device. If it shows up try rolling back the driver. 

 

 

Anyway, try either or both of these

the Realtek driver https://ftp.hp.com/pub/softpaq/sp100001-100500/sp100321.exe

the Sunplus driver https://ftp.hp.com/pub/softpaq/sp86501-87000/sp86827.exe

 

I found those  here

https://support.hp.com/us-en/drivers/hp-envy-15-cp0000-x360-convertible-pc/model/23086450?sku=4RE10E...

possibly @Paul_Tikkanen might have a newer windows 11 driver as the above are 2019 and 2018 respectively.

 

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