Problem with battery

[Kumar0307]

@Makh_Yev, thank you for the response. 

Have you run the battery test on the PC? What was the result?

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. Perform Component Test > Battery. Share the result on your next post.

Keep me posted for further assistance.

[Makh_Yev]

I nave't that funtion on ba028ur

[asmita6658]

Hi @Makh_Yev

Try these steps - 

1) In Windows, search for HP PC Hardware Diagnostics for Windows and select Run as administrator. If this app is not on your computer, download the latest version from the HP Hardware Diagnostics website.

2) On the main menu, click Component Tests.

3) Run the Battery Test. 

Let me know. 

[Makh_Yev]

I don't know how recieve u results 'cause it's on russian

[Makh_Yev]

There in app says something about charge >90% and i dont remember that else

(don't blame me for my bad lang 🙂)

UTD. I turn on English language and finally can show u result

Its no 1 photo screenand next window

[Makh_Yev]

Good evening, my pple in my Russia time zone. What You thinkin' about that?

[asmita6658]

@Makh_Yev

The battery seems fine as the test passed. Could you also perform the AC Adapter test? 

[Makh_Yev]

[The_Fossette]

@Makh_Yev,

It looks like an issue with the battery connector on the motherboard and I recommend you get it checked locally or contact support.

Cheers!

[Makh_Yev]

But charger works without battery like casual PC and said thats cause i tested it