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‎12-03-2019 10:39 AM

HP Recommended

@Makh_Yev,

 

Yes, the charger is working fine. The issue is with the connector on the computer. 

 

I hope that answers your question.

 

Cheers!

The_Fossette
I am an HP Employee

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‎12-03-2019 10:46 AM

HP Recommended

A connector is a hole in a laptop if I understand correctly? So that I understand correctly, show me in the picture

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‎12-03-2019 06:20 PM

HP Recommended

@Makh_Yev,

 

That is the DC port where you connect the charger. I am talking about the connector inside the computer. As informed earlier, we have exhausted all the troubleshooting steps. You need to get the computer checked locally as this is a hardware issue.

 

Cheers!

The_Fossette
I am an HP Employee

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‎12-03-2019 10:00 PM

HP Recommended

And how much that procedure in money will be cost?

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‎12-04-2019 02:24 PM

HP Recommended

@Makh_Yev,

 

I am not sure about the cost. You need to contact support and they will help you with the repair cost.

 

Cheers!

The_Fossette
I am an HP Employee

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‎12-05-2019 11:25 PM

HP Recommended

For 2 years broken connector and You HP-specialists say thats good product? My laptop very very badly cause dont work boosting to 3,3 GHz and no work 2,4 Ghz and work only in 1,9.

Sluggish performance that laptop however its have 6 Gb DDR4 memory. I'm dissapointed!!!

This notrebook the nightmare! I'm so sorry whats i buy and spend my money (almost 600 dollas) 600, Karl!!!

 

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‎12-15-2019 08:06 AM

HP Recommended

Please close the topic. I solved the issue. Thanks to all.

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‎12-21-2019 04:11 AM

HP Recommended

Why do you not close the topic, plz close, i found my resolution!!!

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