Problem with the laptop charger

[EMZA-CH]

Hi there,

I have a HP 15-bs186nz laptop. Suddenly, the battery is not charging anymore (it shows 1%, so as soon as I unplug it, it shuts down instantly.

I ran the diagnostics and got the following error code: 9C423S-92WA6C-XD7UQK-C6AE03; burned fuse (42). Since the warranty has recently expired, I could not get any help from HP.

Could you please advise how to find the fuse partnumber and order it online?

Many thanks and kind regards!

[KrazyToad]

@EMZA-CH

Welcome to HP Community

I have gone through your Post and would like to help

As per the Service Guide: http://h10032.www1.hp.com/ctg/Manual/c04763947, the Notebook is compatible with the following Battery

You can also contact HP Support in your region for Battery Replacement

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[EMZA-CH]

Hi,

Thank you for your reply.

Does this mean that the complete battery needs to be replaced? At my previous laptop, I had the same issue, bought a new battery, but it still could not be charged.

Kindest regards,

EMZA

[KrazyToad · Accepted solution]

Yes. As per the Diagnostic Test it is an issue with the Battery and it needs to be replaced

You can contact HP Support in your Region for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you