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HP Recommended
Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V9A0AV)
Microsoft Windows 10 (64-bit)

I'm having problems with my HP Victus. The AC Adapter has stopped working. I ran a diagnostic test and it said the adapter was not functioning properly. Whenever it's plugged into the laptop, I get an icon that says 'No battery is detected.'  Also, my HDMI port isn't working as it does not recognize cables. I've tried 2 different cables and neither worked on the Victus, but did work on an old HP Stream and an Acer Aspire. I tried to chat with customer support, but all that comes up is a blank white screen after I fill out my specs and what the problem is. Is the chat screen supposed to look like this?

 

HP.png

7 REPLIES 7
HP Recommended

Hello @izziebean 

 

(1) Blank screen 😊

You are using adblock plus plugin, please click on the icon (see picture) and choose to disable blocker on HP website !

 

ub6424_0-1656614446812.png

 

(2) Close and open your browser again and contact HP Support

 

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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             ⌨️

HP Recommended

I redid this with Adblock turned off, but I am still getting the blank white chat box.

 

And now a new problem popped up when I did a fresh install of WIN 10, thinking that might help fix the HDMI port problem. The Wi-Fi adapters are missing and I can't find them in Device Manager to reinstall.

HP Recommended

Hello @izziebean 

 

How are you ?

 


@izziebean wrote:

I redid this with Adblock turned off, but I am still getting the blank white chat box.

 

And now a new problem popped up when I did a fresh install of WIN 10, thinking that might help fix the HDMI port

problem. The Wi-Fi adapters are missing and I can't find them in Device Manager to reinstall.


... here you get your required drivers ...

 

(1) Install wireless driver

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.199 Rev.S25.1 MBMar 11, 2022Download

 

(2) Install graphics driver ( choose what you have NVIDIA or AMD )

NVIDIA High-Definition (HD) Graphics Driver

27.21.14.6230 Rev.A829.9 MBMay 3, 2021Download

or

AMD High-Definition Graphics Driver

27.20.21020.3005 Rev.A730.5 MBJul 26, 2021Download

 

(3) >blank white chat box

Test different browser:

- Microsoft Edge (included in Windows)

- Google Chrome

- Mozilla Firefox

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

HP Recommended

1) Downloaded the drivers and now my Wi-Fi works again. Since they were nowhere to be found, if I did a reset of my laptop if it's giving me problems, would I have to download and install it again?

 

2) Downloaded the AMD Graphics driver and installed it, but I got an error message saying it was not compatible with the Victus so I went to the AMD website and downloaded the AMD Auto-Detect and Install Tool which updated my drivers to a different version.

 

3) No Adblock extension downloaded, but Edge, Chrome, and Opera GX still gave me a blank white chat box. However, I was able to get it to work on Firefox and chatted with someone about the problems. I was given an order number and my laptop will be sent in for repair.

 

HP Recommended

Hello @izziebean 

 

- What antivirus / internet security software are you running ?

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

HP Recommended

Just Windows Security that comes with the laptop.

HP Recommended

Hello @izziebean 

 

1) Please use brave browser

https://brave.com

 

(2) Test again ...

 

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.