Problems with HP Victus

[izziebean]

I'm having problems with my HP Victus. The AC Adapter has stopped working. I ran a diagnostic test and it said the adapter was not functioning properly. Whenever it's plugged into the laptop, I get an icon that says 'No battery is detected.'  Also, my HDMI port isn't working as it does not recognize cables. I've tried 2 different cables and neither worked on the Victus, but did work on an old HP Stream and an Acer Aspire. I tried to chat with customer support, but all that comes up is a blank white screen after I fill out my specs and what the problem is. Is the chat screen supposed to look like this?

[ub6424]

Hello @izziebean 

(1) Blank screen 😊

You are using adblock plus plugin, please click on the icon (see picture) and choose to disable blocker on HP website !

(2) Close and open your browser again and contact HP Support

Please report your results

best regards

---

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[izziebean]

I redid this with Adblock turned off, but I am still getting the blank white chat box.

And now a new problem popped up when I did a fresh install of WIN 10, thinking that might help fix the HDMI port problem. The Wi-Fi adapters are missing and I can't find them in Device Manager to reinstall.

[ub6424]

Hello @izziebean 

How are you ?

---

@izziebean wrote:

I redid this with Adblock turned off, but I am still getting the blank white chat box.

And now a new problem popped up when I did a fresh install of WIN 10, thinking that might help fix the HDMI port

problem. The Wi-Fi adapters are missing and I can't find them in Device Manager to reinstall.

---

... here you get your required drivers ...

(1) Install wireless driver

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.199 Rev.S

25.1 MB

Mar 11, 2022

Download

(2) Install graphics driver ( choose what you have NVIDIA or AMD )

NVIDIA High-Definition (HD) Graphics Driver

27.21.14.6230 Rev.A

829.9 MB

May 3, 2021

Download

or

AMD High-Definition Graphics Driver

27.20.21020.3005 Rev.A

730.5 MB

Jul 26, 2021

Download

(3) >blank white chat box

Test different browser:

- Microsoft Edge (included in Windows)

- Google Chrome

- Mozilla Firefox

Please report your results

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

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             ⌨️

[izziebean]

1) Downloaded the drivers and now my Wi-Fi works again. Since they were nowhere to be found, if I did a reset of my laptop if it's giving me problems, would I have to download and install it again?

2) Downloaded the AMD Graphics driver and installed it, but I got an error message saying it was not compatible with the Victus so I went to the AMD website and downloaded the AMD Auto-Detect and Install Tool which updated my drivers to a different version.

3) No Adblock extension downloaded, but Edge, Chrome, and Opera GX still gave me a blank white chat box. However, I was able to get it to work on Firefox and chatted with someone about the problems. I was given an order number and my laptop will be sent in for repair.

 

[ub6424]

Hello @izziebean 

- What antivirus / internet security software are you running ?

Please report your results

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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             ⌨️

[izziebean]

Just Windows Security that comes with the laptop.

[ub6424]

Hello @izziebean 

1) Please use brave browser

https://brave.com

(2) Test again ...

Please report your results

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️