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‎09-05-2022 01:26 AM - edited ‎09-05-2022 01:27 AM

HP Recommended
Operating System: Microsoft Windows 11

Hi.The my daughter's laptop pavillon   not recognize correctly the external storage.(hd,ssd,pendrive).The laptop as born with win 10 on board. e all worked right...but my daughter some month ago has upgrade it to win 11.Anyway   from when she said me about the issue the laptop not  see correctly the external storage.The disk were  seen as 'unknow device' in system manager.The system needed 2 upgrade. KB5016629 and KB5016691.After installed them the pc see the disks but....without drive letter .Need to say that mouse usb  works.I'm don't understand if is an hardware or software issue.I see the laptop actually not support win 11.....Thanks in advance and sorry for my maccaroni English....

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-08-2022 03:54 PM

HP Recommended

Hello @bruxxs 

 

@bruxxs wrote:

ok.I created a pen drive with  recovery tool ....it seemed work well....but soon (first time at 5% and with another try around 50% and then again 5%.Hp pc hardware diagnostic UEFI started from bios at disk check:no error...at memory check :software error

Did you forget what I wrote from the beginning ?

 

Quote: "

(4) Download / install / run

HP PC Hardware Diagnostics Windows

1.8.1.0 Rev.A339.2 MBMar 10, 2022Download

--->>> Perform <all> tests

"

 

--->>> Your RAM is partially defective and must therefore be replaced ! It must be checked if 1 or 2 modules are used and which one is defective or even both.

 

Kind regards

View solution in original post

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12 REPLIES 12

‎09-05-2022 10:29 AM

HP Recommended

Hello @bruxxs 

Sorry to hear that you are having problems ... I would like to help you.

 

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

 

(2) Please report your results

Was this reply helpful? Yes No

‎09-07-2022 09:53 AM

HP Recommended

Thanks for Help. win 11 home (updated from original win 10 some months ago)

                         Version10.0.22000 build 22000
                          sistem LAPTOP-3LA8ID6V
                          SKU sistema 8FC40EA#ABZ

                           BIOS AMI F.47, 27/08/2021

 

I tried to create a pen drive with the win 10 installation program  and  started from it.It work so i'm sure that is not an hw  problem.I have not installed win 10 again because i eas not sure if the new installation erased all the file on hd,and i want not.

Thanks in advance 🙂

Was this reply helpful? Yes No

‎09-07-2022 10:54 AM

HP Recommended

Hello @bruxxs 

 

Please follow instructions ...

 

(1) Download and install BIOS Update

HP Notebook System BIOS Update (AMD Processors)

F.48 Rev.A22.4 MBApr 27, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"


(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Download / install / run

HP PC Hardware Diagnostics Windows

1.8.1.0 Rev.A339.2 MBMar 10, 2022Download

--->>> Perform <all> tests

 

(5) Please report your results ( error messages, screenshots ... )

Was this reply helpful? Yes No

‎09-07-2022 11:48 AM

HP Recommended

Lol ...Some days ago  i installed the new bios ...at aleast  I beleaved...so was not.Anyway now the installed version of bios is   BIOS AMI F.48, 08/04/2022 and nothing is changed.But the version 1.8.1 of  pc hardware diagnostic  give me some issues  ....I have installed it ..but it not appear in the menu.So I don't know if it is installed or not and  cannot launch it.It seems a tale...

Was this reply helpful? Yes No

‎09-07-2022 06:44 PM

HP Recommended

Hello @bruxxs 

 

(1) Downgrade from Windows 11 to Windows 10

https://www.techadvisor.com/article/744263/how-to-downgrade-from-windows-11-to-windows-10.html

 

(2) if downgrade fails ...

(3) How to reinstall operating system ?

You need to prepare <USB flash drive>

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All Software and drivers from HP are included )

 

Information: Your notebook supports Cloud Recovery

ub6424_0-1662597684859.png

 

(4) Please report your results

Was this reply helpful? Yes No

‎09-08-2022 06:09 AM

HP Recommended

Recovery tool:impossible to install.Run it ,open a dos windows and after some sec.it is close.The program is not there.

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‎09-08-2022 10:10 AM

HP Recommended

Hello @bruxxs 

 

Please use another stable Windows computer to prepare <USB flash drive> for recovery.

 

Kind regards

Was this reply helpful? Yes No

‎09-08-2022 10:46 AM

HP Recommended

ok.I created a pen drive with  recovery tool ....it seemed work well....but soon (first time at 5% and with another try around 50% and then again 5%.Hp pc hardware diagnostic UEFI started from bios at disk check:no error...at memory check :software error

 

Was this reply helpful? Yes No

‎09-08-2022 03:54 PM

HP Recommended

Hello @bruxxs 

 

@bruxxs wrote:

ok.I created a pen drive with  recovery tool ....it seemed work well....but soon (first time at 5% and with another try around 50% and then again 5%.Hp pc hardware diagnostic UEFI started from bios at disk check:no error...at memory check :software error

Did you forget what I wrote from the beginning ?

 

Quote: "

(4) Download / install / run

HP PC Hardware Diagnostics Windows

1.8.1.0 Rev.A339.2 MBMar 10, 2022Download

--->>> Perform <all> tests

"

 

--->>> Your RAM is partially defective and must therefore be replaced ! It must be checked if 1 or 2 modules are used and which one is defective or even both.

 

Kind regards

Was this reply helpful? Yes No
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