Problems with my battery

[sansisacooldude]

last night when I was playing my frames started to go down so I knew my charger slipped out but my battery icon said it was charging. I look at the charging port and the little light next to it didn't glow and the battery percentage didn't go up. When i plug my charger in the battery percentage doesn't go down or up. 

My laptop model is a "HP Pavilion Gaming Laptop - 16 a0035nr"

[Garp_senchau]

@sansisacooldude, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like your HP Pavilion Gaming Laptop is experiencing issues with the charging mechanism. Here are some steps you can take to troubleshoot the problem:

Check the Power Source:

• Ensure that the power outlet is working by plugging in another device or using a different outlet.

Inspect the Charger and Cable:

• Examine the charger and its cables for any visible damage, such as fraying or bending.
• If possible, try using another compatible charger to see if the problem persists.

Verify the Charging Port:

• Check the laptop’s charging port for any debris or damage. Clean it carefully with a soft brush or compressed air.

System Restart:

• Sometimes, a simple restart can resolve charging recognition issues. Shut down the laptop completely and restart it.

Battery Check:

• Run the HP Battery Check through HP Support Assistant if installed on your laptop. It will help diagnose battery health and issues.

Update the BIOS:

• Ensure that you have the latest BIOS update for your laptop. You can find updates through the HP Support website.

Hardware Reset:

• Perform a hardware reset:
  1. Turn off the laptop and disconnect it from any sources of power.
  2. Remove the battery if it is removable (for laptops with removable batteries).
  3. Press and hold the power button for about 15 seconds.
  4. Reconnect the charger and start the laptop.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,