Problems with usb-c port on HP Spectre x360 ac0xx (early 2017)

[Kal_Pham]

Hi guys,

I purchased my HP Spectre X360 since early 2017 and it've been working well and lived up to its reputation. However, the 2 type-c usb ports on the right side of the laptop are having some connecting problems.

They are used to charge my laptop and connect to external display flawlessly, but anytime when it comes to data transfering it fails most of the time. For example, when i connect my type-c usb from sandisk, the laptop doesn't response until I adjust the position of the usb (and not after one try of course). And now when I try to connect my external hard drive or my phone with a type C cable, it can only connect 1/10 times of trying.

Does anyone have the same problem as mine? Since it's weird when the port is still good with power delivery, displaying tasks while fails at transfering data.

[A4Apollo]

Hi! @Kal_Pham,

Please share the product number of your PC to assist you better.

Try updating the BIOS and other drivers on the PC to the latest version using HP support assistant.

Refer this article to know more information about using the HP support assistant. Click Here

Try the steps recommended below.
 
1. Open Device Manager.
2. Expand category “Universal Serial Bus controllers”.
3. Double-click the “USB Root Hub” device, and click the Power Management tab. (if there’s more than one USB Root Hub device, repeat these steps for each one.)
4. Turn off the Allow the computer to turn off this device to save power option, and click  OK button.
 

Also, try the steps recommended below.

Disconnect all USB devices connected to the computer except a USB mouse and keyboard (if in use). This includes hubs, thumb drives, printers, and cameras.
In Windows, search for and open Device Manager.
The Device Manager window opens.
Double-click Universal Serial Bus Controllers to expand the list.
Right-click the first USB Root Hub in the list, then select Uninstall.
Click OK to confirm.
Continue uninstalling all USB Root Hubs listed.
Close Device Manager and restart the computer.
If the USB device that is having problems came with software and it was not previously installed, install the software now, following the manufacturer instructions.
Reconnect the USB device that was having problems and test it to see if it works.

 
Open Device Manager (Right Click on Windows Logo and Click Device Manager).
Now find and expand Universal Serial Bus controllers. Now right click on USB drivers and click Uninstall. Do for all USB drivers one by one.
Now Restart your PC. The USB drivers are automatically re-install and solve the corrupted USB devices.
Right-click on the battery icon and click Power Options.
Click Change plan settings.
Now click Change advanced power settings.
Find and expand USB settings.
Expand USB selective suspend settings and Disable both On battery and Plugged in settings.

Refer this article to further troubleshoot USB connection issues with the PC.

Let me know if this works!
Have a great day ahead! 🙂

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