Product Information not valid

[d6367734]

I beed to know how I can fix this Product Information not valid error on this laptop. I can't boot into windows nor will it allow me to boot to a disk or any other medium.

[Echo_Lake]

@d6367734

Thank you for posting on the HP Support Community.

The message indicates that the serial number was not entered, or was entered incorrectly, after replacing the system board or another component.

Click here to know more on "Product Information Not Valid Error Displays before the Computer Starts" error.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[d6367734]

That page is telling me to contact HP support through the Contact Support tab, but there is no option to contact HP. How am I supposed to contact HP to do something with the CT number?

[Echo_Lake]

@d6367734

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.