QWERTY but QWERTZ Keyboard

[FedeB]

Hi all good morning,

1 month ago I have bought a refurbished EliteBook with QWERTY keyboard but y and z are swithced. Before to write this help request I have read and tried different how to indications without fixing the problems.

The vendor is non able to support me.

If helpful I am attaching a picture hoping someone will be able to resolve this problem.

Have you all a nice day, best regards.

Fede

[iomare]

Hi Fede,

The keyboard looks good. Do you mean that when you press y it gives z? Do you have the correct keyboard chosen in settings? Yours should be Italy-Italian, Switzerland-Italian keyboard would have the z and y swapped.

Hope it helps,

David 

[FedeB]

Hi David,

many thanks in advance for your reply. If I switch to italian keyboard, as example, pressing shift+1 the character is ! instead of + so  + and ! are switched. Or if I press alt gr 2 the character is ² .

I hope this feedback could be supportive for you.

Thanks again, ciao.

Fede

[iomare]

You're welcome Fede.

Try inserting the serial number of the notebook in HP partsurfer. It will give a list of parts in the notebook you have and what keyboard you have.

How to find the serial number

https://support.hp.com/my-en/document/c00033108

HP partsurfer

http://partsurfer.hp.com/search.aspx

On pages 39-40 of the service manual, you can see all the possible keyboards, so it must be one of those:

http://h10032.www1.hp.com/ctg/Manual/c04655205

Let me know,

David

[FedeB]

Hi David good morning,

thanks again for your time and support so, after zour last feedback starting from product number I have found several potential keyboards. So I have tried random and the most correct layout is French Switzerland and I need to fix only swithed y z.

This machine has two OS so via Linux it is more easy to try/find the final solution.

I am thinking I need to remap this two keys but I don't know if in Win 10 it will works ?

What are your thought about my reply ?

Have a nice day, BR.

Fede

[FedeB]

Last update hoping may be supportive:

French (Swityerland) keyboard layout, small letters y=z and z=y but in capital letters Y=Y and Z=Z, ?

Many thanks,

Fede

[iomare]

Hi,

Yes. I guess you could remap the two keys in Windows without any problem. Rather strange that the lower and upper case are different.

To remap you could use a small app such as sharpkeys

https://github.com/randyrants/sharpkeys/releases

https://github.com/randyrants/sharpkeys

you could also replace the keyboard with an Italian one for not too much of a cost.

Regards,

David

[FedeB · Accepted solution]

Hi David,

thank you again so as last update :

- Win 10 OS, I will fix the issue with the tool zou suggested me

-Linux Ubuntu 18.10, nowadays I have not fixerd the issue but it will be due to zour support.

Have a nice day, BR ciao.

Federico

[iomare]

Hi Federico,

Glad you were able to kind of sort it out.

Ciao,

David

[FedeB]

Hi David and all,

as update about Linux Ubuntu 18.10 I have found a permanent solution via shell modifying the keyboard language file (as root user via text editor)

The different language files are located in /usr/share/X11/xkb/symbols/ .

Before to procede I suggest you to create a file backup copy.

Have you all a nice time, ciao.

Federico