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HP Recommended
HP Elitebook 850 G1
Linux

Hi all good morning,

1 month ago I have bought a refurbished EliteBook with QWERTY keyboard but y and z are swithced. Before to write this help request I have read and tried different how to indications without fixing the problems.

The vendor is non able to support me.

If helpful I am attaching a picture hoping someone will be able to resolve this problem.

Have you all a nice day, best regards.

 

Fede

HP_Keyboard.JPG

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi David,

thank you again so as last update :

- Win 10 OS, I will fix the issue with the tool zou suggested me

-Linux Ubuntu 18.10, nowadays I have not fixerd the issue but it will be due to zour support.

Have a nice day, BR ciao.

 

Federico

View solution in original post

9 REPLIES 9
HP Recommended

Hi Fede,

The keyboard looks good. Do you mean that when you press y it gives z? Do you have the correct keyboard chosen in settings? Yours should be Italy-Italian, Switzerland-Italian keyboard would have the z and y swapped.

 

Hope it helps,

David 

HP Recommended

Hi David,

many thanks in advance for your reply. If I switch to italian keyboard, as example, pressing shift+1 the character is ! instead of + so  + and ! are switched. Or if I press alt gr 2 the character is ² .

I hope this feedback could be supportive for you.

Thanks again, ciao.

 

Fede

HP Recommended

You're welcome Fede.

Try inserting the serial number of the notebook in HP partsurfer. It will give a list of parts in the notebook you have and what keyboard you have.

How to find the serial number

https://support.hp.com/my-en/document/c00033108

HP partsurfer

http://partsurfer.hp.com/search.aspx

 

On pages 39-40 of the service manual, you can see all the possible keyboards, so it must be one of those:

http://h10032.www1.hp.com/ctg/Manual/c04655205

 

Let me know,

David

HP Recommended

Hi David good morning,

thanks again for your time and support so, after zour last feedback starting from product number I have found several potential keyboards. So I have tried random and the most correct layout is French Switzerland and I need to fix only swithed y z.

This machine has two OS so via Linux it is more easy to try/find the final solution.

I am thinking I need to remap this two keys but I don't know if in Win 10 it will works ?

What are your thought about my reply ?

Have a nice day, BR.

 

Fede

HP Recommended

Last update hoping may be supportive:

French (Swityerland) keyboard layout, small letters y=z and z=y but in capital letters Y=Y and Z=Z, ?

Many thanks,

 

Fede

HP Recommended

Hi,

Yes. I guess you could remap the two keys in Windows without any problem. Rather strange that the lower and upper case are different.

To remap you could use a small app such as sharpkeys

https://github.com/randyrants/sharpkeys/releases

https://github.com/randyrants/sharpkeys

 

you could also replace the keyboard with an Italian one for not too much of a cost.

 

Regards,

David

HP Recommended

Hi David,

thank you again so as last update :

- Win 10 OS, I will fix the issue with the tool zou suggested me

-Linux Ubuntu 18.10, nowadays I have not fixerd the issue but it will be due to zour support.

Have a nice day, BR ciao.

 

Federico

HP Recommended

Hi Federico,

Glad you were able to kind of sort it out.

 

Ciao,

David

HP Recommended

Hi David and all,

as update about Linux Ubuntu 18.10 I have found a permanent solution via shell modifying the keyboard language file (as root user via text editor)

The different language files are located in /usr/share/X11/xkb/symbols/ .

Before to procede I suggest you to create a file backup copy.

 

Have you all a nice time, ciao.

 

Federico

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