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‎12-24-2020 09:16 AM

HP Recommended
Product: Pavilion 15-e015tx Notebook
Operating System: Microsoft Windows 10 (64-bit)

Whenever i connect my charger, i get a long message - "Your Computer is designed to vary performance as needed when a smaller capacity Smart AC Adapter is connected. However your computer exceeds the power rating for the Smart AC Adapter connected. Please connect a higher capacity Smart AC Adapter"

 

After this message is shown, the charging automatically stops. 

 

I am using the hp original Adapter which came with the notebook.

 

I very much need replacement of my Adapter. Please help me.

1 REPLY 1

‎12-24-2020 11:17 AM

HP Recommended

@Sid30j 

 

The specs of your machine is

 

         https://support.hp.com/au-en/document/c03815016

 

It requires 90W charger. Please check the following discussion first using some tips from there to fix:

 

    https://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/smart-ac-adapter-output-too-low/td-p/95973...

 

Or please check its label for rating

 

    (a) If under 90W, you've got a wrong charger,

    (b) If 90W, you've got a faulty charger

 

On both cases, if still under warranty, please contact HP and ask for a replacement.

 

Regards.

BH
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