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‎03-30-2019 08:42 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

how much RAM does HP Notebook 14-cm0104au support? according to task mgr, it displays 1 of 2 slots, so does that means that it has 2 slots and would it be beneficial if I use those 2 slots?

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-30-2019 10:31 PM

HP Recommended

@jugikz 

 

Your machine has  AMD Ryzen™ 3 2200U (2.5 GHz base frequency, up to 3.4 GHz burst frequency, 1 MB cache, 2 cores) CPU/Processor therefore it has

 

Two memory module slots (Ryzen, A9 processors)
Memory is non-customer accessible/non-upgradeable
DDR4-2400 dual channel support (Ryzen processors)
Supports up to 16 GB of system RAM in the following configurations:
● 16384 MB (8192 MB×2)
● 12288 MB (8192 MB×1 + 4096 MB×1)
● 8192 MB (8192 MB×1 or 4096 MB×2)
● 4096 MB (4096 MB×1)

 

(From page 2 of the manual).

 

The simplest and cheapest way is to add 1 more 4GB stick to slot 2 using part #  862397-855

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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3 REPLIES 3

‎03-30-2019 08:47 PM

HP Recommended

I just recently bought my laptop and it's kinda slow in booting up. It went to a certain time where I had to do a hard reboot 'coz everything just froze. I check the RAM and even though it just boot up, the RAM is almost consumed up. Does anyone know what to do?

Was this reply helpful? Yes No

‎03-30-2019 10:31 PM

HP Recommended

@jugikz 

 

Your machine has  AMD Ryzen™ 3 2200U (2.5 GHz base frequency, up to 3.4 GHz burst frequency, 1 MB cache, 2 cores) CPU/Processor therefore it has

 

Two memory module slots (Ryzen, A9 processors)
Memory is non-customer accessible/non-upgradeable
DDR4-2400 dual channel support (Ryzen processors)
Supports up to 16 GB of system RAM in the following configurations:
● 16384 MB (8192 MB×2)
● 12288 MB (8192 MB×1 + 4096 MB×1)
● 8192 MB (8192 MB×1 or 4096 MB×2)
● 4096 MB (4096 MB×1)

 

(From page 2 of the manual).

 

The simplest and cheapest way is to add 1 more 4GB stick to slot 2 using part #  862397-855

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎03-31-2019 12:50 AM

HP Recommended

okay. thanks. i'll check the part number. it's hard to find any tutorials for this laptop in youtube though 

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