RAM Memory Slot Not Recognised

[GougleEyed]

Hi. Hope you are all safe and well.

I have just joined this community because I have experienced an issue with my HP Laptop which I cannot fix.

My 2014 HP Envy M6 was starting to strugle and present an 'Insufficient Memory to Run Program' error message.

I had 6GB Ram installed, 1 x 4GB and 1 x 2GB chips occupying the two slots on my board.

To be honest, I have never checked the functionality of the slots so I don;t know when my issue first started!

I knee-jerked into buying some new compatable memory. 2 x 4GB Ram chips.

I installed them and then checked functionality. Windows can only see slot 1 (Top) when I use system information or the command prompt to look at the slots and the installed RAM.

So my machine is only using 4GB of RAM installed in slot 1 (Top).

I have removed and re-seated the ram chips several times switching the chips round and tried to boot my machine with only RAM in slot 2 (Bottom), which failed.

I have installed CPU-Z and run the utility which can see both slots and the total 8GB RAM. This means that there is power to slot 2 (Bottom)

I have run the HP Assistant to look for updates to my BIOS and none are found. I find this strange as the last update was run in 2014. (I switched off the service to free up system resource).

So to my question: How can I get my BIOS and Windows to see the 2nd RAM Slot and the installed memory chip?

Thanks for reading my question.

[Huffer]

Can we know what memory you bought?

[GougleEyed · Accepted solution]

Hello Huffer.

The Memory is labled Techmeo, bought on Amazon.

I'm happy to report that I have solved the issue.

I unplugged the CMOS battery and re-connected it after 10 seconds.

I re-seated the 2 x 4GB chips into slots Bottom & Top and re-booted.

A clean boot followed and now windows can see both chips and is reporting the correct RAM Value.

I'm super happy.

Thanks for your reply to my question. I will mark this question as solved.