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Solved!
RAM Memory Slot Not Recognised
11-25-2020 02:33 PM

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Hi. Hope you are all safe and well.
I have just joined this community because I have experienced an issue with my HP Laptop which I cannot fix.
My 2014 HP Envy M6 was starting to strugle and present an 'Insufficient Memory to Run Program' error message.
I had 6GB Ram installed, 1 x 4GB and 1 x 2GB chips occupying the two slots on my board.
To be honest, I have never checked the functionality of the slots so I don;t know when my issue first started!
I knee-jerked into buying some new compatable memory. 2 x 4GB Ram chips.
I installed them and then checked functionality. Windows can only see slot 1 (Top) when I use system information or the command prompt to look at the slots and the installed RAM.
So my machine is only using 4GB of RAM installed in slot 1 (Top).
I have removed and re-seated the ram chips several times switching the chips round and tried to boot my machine with only RAM in slot 2 (Bottom), which failed.
I have installed CPU-Z and run the utility which can see both slots and the total 8GB RAM. This means that there is power to slot 2 (Bottom)
I have run the HP Assistant to look for updates to my BIOS and none are found. I find this strange as the last update was run in 2014. (I switched off the service to free up system resource).
So to my question: How can I get my BIOS and Windows to see the 2nd RAM Slot and the installed memory chip?
Thanks for reading my question.
Solved! Go to Solution.
11-27-2020 06:45 AM - edited 11-27-2020 06:46 AM

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Hello Huffer.
The Memory is labled Techmeo, bought on Amazon.
I'm happy to report that I have solved the issue.
I unplugged the CMOS battery and re-connected it after 10 seconds.
I re-seated the 2 x 4GB chips into slots Bottom & Top and re-booted.
A clean boot followed and now windows can see both chips and is reporting the correct RAM Value.
I'm super happy.
Thanks for your reply to my question. I will mark this question as solved.

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