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‎06-25-2024 02:58 PM

HP Recommended

CPU-Z detects 16GB of ram while bios and system show only 8GB how can i get the other 8GB to work

slot 1slot 1slot 2slot 2system ramsystem ram

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4 REPLIES 4

‎06-25-2024 08:03 PM

HP Recommended

@TaoufiqBL 

 

Please try

 

Open an administrator command prompt (Win key +x, select Command Prompt (Admin) and enter net start winmgmt. 
If that doesn't work, open an admin command prompt again and run sfc /scannow.  Note the space between "sfc" and the slash.
 
Regards.
 
 
BH
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‎07-01-2024 03:41 PM - edited ‎07-01-2024 03:42 PM

HP Recommended

@banhien

regarding the first solution net start winmgmt it didn't work 

i did the sfc /scannow ang gave me a CBS.log but i cannot read it or don't know how to search in it.

 

again thanks for your time and your help it did fix some things in my laptop 

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‎07-01-2024 03:59 PM

HP Recommended

greetings Banhien.

The first solution net start winmgmt didn't work.

Regarding the second it did fix some issues in my laptop but the RAM problem still the same.
also i don't know how to read the whole log as i found it more complicated and can't read it.

 

 

Thanks for you reply. 

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‎07-01-2024 06:03 PM

HP Recommended

@TaoufiqBL 

 

I can't read text on the image. What is your machine ? Please use the following way to find out:

 

            https://support.hp.com/lt-en/document/ish_2039298-1862169-16

 

Regards.

BH
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**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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