• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-06-2018 02:11 AM

HP Recommended
Product: HP 14-bs039na
Operating System: Microsoft Windows 10 (32-bit)

I am planning to buy HP 14-bs039na laptop, which is on offer with 4 GB RAM. I would like to know how many RAM slots are there in this laptop? Can it be upgraded to 8GB RAM? How much will it cost me in UK? Please could you advice. 

Thanks.

3 REPLIES 3

‎05-06-2018 02:42 AM - edited ‎05-06-2018 02:43 AM

HP Recommended

That particular configuration of the HP 14-bs039na notebook is published as being able to support:

 

8GB of single channel memory. There is a single slot.

 

I suggest that you ask a shop how much it will cost to upgrade the memory.

 

 

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎05-06-2018 02:46 AM - edited ‎05-06-2018 12:58 PM

HP Recommended

@Kapil0481

 

Firstly your machine has 32Bit OS therefore anything over 4GB won't work.

 

Secondly your macine has  Intel® Pentium® N3710 (1.6 GHz base frequency, up to 2.56 GHz burst frequency, 2 MB cache, 4 cores) processor/CPU therefore you can't upgrade (sort of) to 8GB of RAM max, the book says not accessible.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎05-06-2018 09:21 AM

HP Recommended

@banhien

Actually the Intel® Pentium® N3710  does support Max Memory of 8GB.

https://ark.intel.com/products/91830/Intel-Pentium-Processor-N3710-2M-Cache-up-to-2_56-GHz

 

Good point about the 32-bit OS. It can be upgraded to 8GB, but only 4GB will be recognized by the OS.  The BIOS will recognize it. With a 64-bit OS (Windows or LInux), all 8GB of the upgraded memory can be utilized by the OS.

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.