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HP Recommended
Pavilion 15-bc350na
Microsoft Windows 10 (64-bit)

Hi all!

 

I have an HP Pavilion 15-bc350na, and am finding the 8GB memory supplied somewhat restrictive.

Having opened it previously to install an SSD I can definitely confirm that there is an empty RAM socket, and CPU-Z confirms that, showing that my current 8GB of DDR4 is installed in slot 2 but that slot 1 is left empty.

 

The service manual lists Dual Channel support, which is great - I've presumed for the moment that given there are only two slots each slot will be a separate channel.

 

However, the service manual also states that the laptop supports a maximum of 8GB system memory.

Could I confirm whether this is per slot or for the whole system?

If it's for the whole system - why? What's the limiting factor there?

 

Hope this finds everyone well!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

Below is the link to the crucial memory report for your model.

 

https://uk.crucial.com/compatible-upgrade-for/hp---compaq/pavilion-15-bc350na

 

It supports 2 x 8 GB of memory.

 

The service manual must be in error because if your notebook has two memory slots, the 7th gen core processor your notebook has definitely supports 16 GB of memory.

View solution in original post

1 REPLY 1
HP Recommended

Hi:

 

Below is the link to the crucial memory report for your model.

 

https://uk.crucial.com/compatible-upgrade-for/hp---compaq/pavilion-15-bc350na

 

It supports 2 x 8 GB of memory.

 

The service manual must be in error because if your notebook has two memory slots, the 7th gen core processor your notebook has definitely supports 16 GB of memory.

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