• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-08-2025 08:04 AM - edited ‎02-08-2025 08:05 AM

HP Recommended

Thanks once more!

 

I see the USB SuperSpeed ports on page 5 of the manual, but not the specific 3.0 or 3.2 speed you referred to. I trust you on this one though. I wasn't aware they were going away from the color codes for the 3.0 speed as I still see them on non-HP docking stations and the like.

 

I also saw on page 2 where it states, Two SODIMM slots, not customer accessible or upgradeable supporting up to 16 GB of RAM (Intel Core processors). Both are on the right side. If I'm understanding correctly, there doesn't seem to be a need to increase the RAM since it's already at 16GB. Is that accurate, or is there still a benefit of increasing the RAM in this case based on my needs?

 

I apologize for the multiple replies but I am learning a lot and hope it helps others as well.

Was this reply helpful? Yes No

‎02-08-2025 08:31 AM

HP Recommended

You're very welcome  

 

The non customer accessible memory upgrade statement means HP wants memory upgrades to be performed by an authorized service center. 

 

Most folks upgrade the memory themselves or upgrade it after the warranty expires.

 

If your notebook is running fine with 16 GB of memory installed, then there should be no reason to install more  

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.