RAM for HP Notebook - 15-bs234wm

[airborne1988]

I have had a terrible time trying to secure a RAM upgrade chip that will work for my HP Notebook - 15-bs234wm, which presently only has 4GB of RAM, and the laptop is very slow.  I asked this question previously in this venue and received a response with the exact model of the RAM chip to get.  I ordered a 32GB RAM using this model number, received it, and installed it, but when I booted it up, the laptop screen was black.  I researched it on YouTube and learned that if the RAM chip is not compatible with the laptop, this will be the result.  I removed the new 32GB RAM chip and put the 4GB RAM chip back in, and the laptop was just fine.  Another YouTube video showed how to know the model of RAM chip that is needed by looking at the current RAM chip.  I looked on the current RAM chip and it shows "PC4-2666V-SC0-11".  So, I ordered a 32GB chip with this number, and the exact same thing happened, so I put the old RAM chip back in and it again boots up fine.
PLEASE help me!  Is the problem that I am putting in a RAM chip that has too much capacity?  Am I ordering the wrong RAM chip?  Is it both?  PLEASE help me as I have got to boost the RAM in this laptop in an effort to speed it up.  Thank you in advance.
-Jeff

[resistencia · Accepted solution]

Hi @airborne1988 

Intel® Pentium® Silver N5000 Processor

I don't know who told you that you can install 32 GB of RAM; the maximum supported by the Intel Pentium Silver N5000 processor is 8 GB.

[airborne1988]

Thank you for the speedy reply!  I greatly appreciate it.

I saw on a YouTube video that one could install pretty much any memory capacity of RAM on one's machine and it would not be an issue...it would just only use the maximum capacity and the downside would be paying for too much RAM when it could not be used.  But you indicate that is not the case.

So, do you think that by me putting a 32GB RAM chip in this laptop would cause the screen to be black, and as long as I get a 8GB RAM chip of "PC4-2666V-SC0-11", (which is what it has now), then I will not have the black screen issue again?

-Jeff

[resistencia]

That video you watched is completely wrong. You can never exceed the processor's maximum capacity; that's why the laptop won't turn on, so you should set it to a maximum of 8 GB.

You can use frequencies of 2400, 2666, or 3200, but the memory bus will always lower the frequency to 2400, which is what the processor supports; frequency does not equal memory capacity.