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‎01-30-2021 03:14 PM

HP Recommended
Product: ENVY X360 15m-ds0011dx
Operating System: Microsoft Windows 10 (64-bit)

HI recently noticed that windows was only showing 5 out the available 8 gigs i had, so i upgrade to 16 gigs thinking that a stick had died and i had spare sticks for laptop to troubleshoot with and it is saying 13.5 out 16 available. it is an ENVY X360 15m-ds0011dx. i have not trided doing a system reset yet.

3 REPLIES 3

‎01-30-2021 03:40 PM - edited ‎01-30-2021 03:41 PM

HP Recommended

Hi:

 

Your notebook was designed that way on purpose.

 

HP released this document a while back, which explains the memory shortage...

 

https://support.hp.com/us-en/document/c06526774

This seems to only apply to some HP desktop and notebook PC's with AMD Ryzen 3xxx processors.

Info on Microsoft PlayReady.

https://www.microsoft.com/playready/overview/

 

Yours may not be on the list, but that is the reason for the shortage.

 

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‎01-30-2021 03:48 PM

HP Recommended

THank you do you know over a way to disable the play ready and give me back all my memory

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‎01-30-2021 03:50 PM

HP Recommended

You're very welcome.

 

Unfortunately, I do not.

 

The BIOS's are locked down and I don't know of anyone on this forum who was able to free up the 2 GB memory shortage.

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