RAM problems before warranty expired

[BSafranski]

Hi, a while ago I started receiving intermittent blue screens. They gave a few different stop codes, but mostly "Memory Management." Both the Windows diagnostic tool and Memtest86 say there are problems with my RAM. Memtest returned so many errors that it stopped the tests. Now, I am getting a "Memory Management" blue screen every few minutes.

The RAM is the original Samsung DDR4 SDRAM 1x8GB SODIMM, 2133 Mhz.

I did not contact HP before my warranty expired (about a month ago) because the screens were only intermittent, but now they are frequent and I believe the problem began way back then.

Before I pay for new RAM myself, could I get this taken care of under my (now expired) warranty?

Thanks,

Ben

[A4Apollo]

Hi! @BSafranski, Thanks for stopping by the HP Support Forums!

I understand you are getting a blue screen with memory management error on your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Were there any recent windows update on your PC?

Did you replace any hardware components on your PC?

Please share the blue screen error on your PC to assist you better.

Simply put, a memory management BSOD means there’s been a critical memory management error. There are several well-known causes for memory management errors:

Faulty RAM
Issues with new hardware, such as a graphics card
Faulty drivers
Software issues, including corrupt system and operating system files
Disk errors

Hit Windows key + I to open the Settings panel. Now, head to Update & Security, then check under Windows Update for any pending updates.

If there is an update, save any important files, then press Restart now. Your system will reboot during the process.

Also, try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here

Try updating the drivers on your PC using HP support assistant.

Refer this article to know more information about using HP support assistant.
 
Refer this article to further troubleshoot blue screen issues on your PC. Click Here

Let me know if this works!

Have a wonderful day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[BSafranski]

Mr. Robot,

Thanks, but I have tried all of those avenues.

I have updated Windows, I have not added any hardware, and I have run several diagnostics. The Windows System Diagnostics said that there was a problem with my Memory hardware. I also ran Memtest86, and it returned over 10,000 errors before shutting down.

Therefore, I am fairly certain that the Memory has to be replaced. Can you help me get it replaced by HP?

Thanks,

Ben Safranski

[asmita6658]

@BSafranski

Thanks for replying. I see that you were interacting with @A4Apollo, he is out of the office but don't you worry, I'll take it further from here. 

I have sent you a Private Message with the details about the next course of action.
 
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Have a good day.
 

[erico]

If your warranty is expired, the replacement memory costs will be from your own funds.

An expired warranty won't cover anything.