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HP Recommended
HP Notebook 15-bs0xx
Microsoft Windows 10 (64-bit)

Hello,

I am looking into upgrading my RAM from 8gb to 16gb, Can someone help me out on what memory I should be buying.  I have added some photos to help you out.  I do have the space to add another memory card. I have done some web search using DDR4 -2401 but nothing comes up. My cousin told me that it might be a HP part only. Thanks               

                                         

 

 

 

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1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @Kookla .
Your computer supports at most 16 gb of ram according to the information provided by Hp.
Compatible ram memories:
● 8-GB 862398-855
● 4-GB 862397-855
● 2 GB 864271-855
You can fit ram memories up to DDR4 2666 mhz or DDR4 2400 MHZ,

Compatible crucial brand ram memory:

https://www.crucial.mx/compatible-upgrade-for/hp---compaq/hp-15-bs0xx-(intel-6th-7th-gen-core-proces...


I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

View solution in original post

7 REPLIES 7
HP Recommended

Hello @Kookla .
Your computer supports at most 16 gb of ram according to the information provided by Hp.
Compatible ram memories:
● 8-GB 862398-855
● 4-GB 862397-855
● 2 GB 864271-855
You can fit ram memories up to DDR4 2666 mhz or DDR4 2400 MHZ,

Compatible crucial brand ram memory:

https://www.crucial.mx/compatible-upgrade-for/hp---compaq/hp-15-bs0xx-(intel-6th-7th-gen-core-proces...


I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

HP Recommended

Thank you for a quick reply, much appreciated 😁

HP Recommended

@Kookla .

It is a pleasure.
Best regards!


I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

HP Recommended
HP Recommended

@Kookla .

The ram memory that you have indicated if it is compatible for your equipment.


I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

HP Recommended

Again, thank you for you help.

HP Recommended

@Kookla .

You are welcome, take care and happy holidays.


I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

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