• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎11-24-2018 01:06 AM

HP Recommended
Product: ELITEBOOK 8740w
Operating System: Microsoft Windows 7 (64-bit)

I have  ELITEBOOK 8740w with 4G RAM im trying to ubgrade the RAM by using 2X8G RAM Kingstone  KVR1333D3s9/8G, i used only one in main slot and used 2X8 in 2 slots  all trials didn't work , the Power is on but windows is not starting . i used the Old 4 G in slot 1 and the new 8 G in 2nd slot , didnt work also ....any Ideas?

4 REPLIES 4

‎11-24-2018 01:16 AM

HP Recommended

Hi,

Do you have the quad coreprocessor in the notebook?

 

Let me know,

David

Was this reply helpful? Yes No

‎11-24-2018 01:20 AM

HP Recommended

hi thanks for your prompt response , how i know that ?

Tags (1)
Was this reply helpful? Yes No

‎11-24-2018 01:26 AM

HP Recommended

ok i went to properties  i have intel(R) core(TM) i7 CPU  M620@2.67GHZ 2.67GHZ

Was this reply helpful? Yes No

‎11-24-2018 01:49 AM

HP Recommended

Hi,

The notebook only accepts 4GB modules as we can see on page 2 of service manual. The quad core models have 4 slots and accept 16GB of RAM. Dual core models accept 8GB of RAM (2x4GB).

http://h10032.www1.hp.com/ctg/Manual/c02749041

 

Example of RAM:

http://www.crucial.com/usa/en/compatible-upgrade-for//elitebook-8740w-mobile-workstation-%28dual-cor...

 

Hope it helps,

David

 

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.