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‎07-05-2019 05:41 PM

HP Recommended
Product: HP 15-d069wm
Operating System: Microsoft Windows 10 (64-bit)

 I'm trying to upgrade my memory  from 4 GB to 8GB. I've purchased a second  691740-001, 4GB DDR3 PC3L-12800 module to go with my old one of the same type. However,  I only get a black screen ( no error messages, LED lights come on and berping are heard) when both are in together. Separately, with the original and the new modules, my system is fine. Any suggestions?

3 REPLIES 3

‎07-06-2019 01:43 AM

HP Recommended

@Seisa005 

 

Part # 691740-001 is the right part for your machine

 

     http://partsurfer.hp.com/Search.aspx?searchText=691740-001

 

>>>> Separately, with the original and the new modules, my system is fine

 

Can your machine boot when RAM on slot 2 only ?

 

Regards.

BH
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‎07-06-2019 02:36 AM

HP Recommended

 Banhien, no it does not

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‎07-06-2019 11:21 AM

HP Recommended

Okay, I've made a second attempt. This time it boots in the 2nd slot only, but it  still only shows a black screen.

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