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‎08-31-2020 10:46 AM

HP Recommended
Product: 17-ca2020nr
Operating System: Microsoft Windows 10 (64-bit)

I just purchased an HP 17-ca2020nr for a work from home job. Was going to upgrade the RAM from 4gb but I'm reading that it's "not upgradable". I looked inside and there is an empty slot under the 4gb card. Can I install 16gb in that empty slot or am I SOL?

 

If so, I'm returning this today!

1 person had the same question
1 REPLY 1

‎08-31-2020 11:25 AM

HP Recommended

Hi:

 

Below is the link to the crucial memory report for your notebook.

 

https://www.crucial.com/compatible-upgrade-for/hp---compaq/hp-17-ca2020nr

 

According to the report you can install as much as 2 x 16 GB of memory.

 

The service manual for the previous generation model series indicates the max is 2 x 8 GB, but the Crucial report is almost always correct.

 

http://h10032.www1.hp.com/ctg/Manual/c06723426

 

Not upgradable means that HP wants the customers to have the upgrades performed by an authorized service center, although most folks just upgrade the memory themselves.

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