• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎06-26-2020 03:39 AM

HP Recommended
Product: OMEN by HP 17-cb0000tx (7ME27PA)
Operating System: Microsoft Windows 10 (64-bit)

Hi, My RGB Backlit effect is disabled after I upgraded  Bios Firmware from F.11-to F.25 Rev.A . i have tried the following but still cant turn it back on;

1. FN+F4 function key

2. F4 function key only

3. Command center with Lighting ON enabled

4. Through Bios utility but the utility does not allow much finding advanced options to adjust Keyboard settings

Kindly note that all these were fully functioning ok before the Firmware upgrade. I am thinking rolling back the previous Firmware (AMI F.11 Rev.A) would correct the problem. Does anyone knows where to find the Bios file??

 

Many thanks

1 REPLY 1

‎07-01-2020 04:09 PM

HP Recommended

@Starsole

 

Thank you for posting on the HP Support Community.

I'll be glad to help. Let's try these steps

  • Click here: www.support.hp.com to go to hp support webpage
  • Choose software and drivers.
  • Choose your device type.
  • Enter the product number of your device.
  • This will take you to the software and drivers page and download the appropriate BIOS image from here.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.